We here at Chemcraft do our best to make your shopping experience as seamless and convenient as possible. This includes the return process. Chemcraft allows you to return merchandise within 14 days from receipt of your products. Products must be in 100% re-sellable condition and in their original packaging. If you purchased a clearance or discontinued item, we do not accept returns of those; however, if the item was defective or damaged, we will refund your purchase. If you need to return a product call (877) 907-5802. If your order qualifies for return, you will receive information on the additional steps in the return process.
Is there a restocking fee?
We do not charge a re-stocking fee on a majority of our products; however, up to a 25% restocking fee can be charged on some products.
If a restocking fee applies, you will be notified.
When will my account be credited?
Refunds will be issued in the form of a merchandise credit after the warehouse has received and inspected the returned items to make sure they are in re-sellable condition.
What if my product arrives damaged or defective:
If your shipment arrives damaged, please note the damage on the delivery ticket. Also save the shipping cartons, product boxes, and remaining product, and contact us as soon as possible. Damage claims must be reported to Chemcraft within 5-10 days of receipt. You may call us at (877) 907-5802. Our service team will work with you to replace the damaged goods at no cost or further inconvenience to you.
Are there any products that cannot be returned?
Although most items may be returned, there are exceptions. Exceptions may include equipment that has been taken out of the box, custom matting, etc.
3/1/2020 COVID-19 RETURN POLICY ADDENDUM
COVID-19 related items may not be returned, and orders may not be canceled once they are in the ordering queue. This includes but is not limited to hand sanitizer, hand sanitizer dispensers & refills, electrostatic sprayers, misting devices, disinfectants, wipes, gloves, etc.